FAQ
Ordering
Q: Do you offer bulk discounts?
A: Yes — volume pricing is available for orders of 10+ units. Contact us for a custom quote.
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, American Express) and bank wire transfers for large orders.
Products
Q: What condition is the hardware in?
A: Each product page states the condition for that exact part number. Every unit is bench-tested on our own test line before it ships, and availability is confirmed per part number in your quote.
Q: How do I know if a network adapter is compatible with my server?
A: Check the product specifications for PCIe version and form factor requirements. Contact us with your server model for compatibility verification.
Technical
Q: Do Mellanox adapters support VMware ESXi?
A: Yes — Mellanox ConnectX-4 and newer have native inbox drivers in VMware ESXi 6.7+ and vSphere 7/8.
Q: What is the difference between HDR100 and full HDR (200Gb/s)?
A: HDR100 uses a single InfiniBand lane at 100Gb/s, while full HDR uses two lanes at 200Gb/s. Most AI/ML workloads perform well on HDR100 at a lower cost point.
Q: Can I use a Mellanox InfiniBand adapter in an Ethernet network?
A: Only dual-mode (VPI) adapters support both InfiniBand and Ethernet. IB-only adapters cannot connect to Ethernet switches. Check the product specifications for details.
Shipping
Q: Do you ship to my country?
A: We ship to most countries worldwide. Shipping is available to all destinations listed at checkout.
Q: How is shipping arranged?
A: Shipping is quoted per order with the carrier and destination you specify — express courier or air freight. The confirmed routing is part of your quote.
Ordering and payment
- Volume pricing applies from 10 units, quoted per part number
- Cards including Visa, Mastercard and American Express, plus bank wire transfer for large orders
- Availability is confirmed per part number and pricing is quoted for your quantity and destination
Product condition and testing
- Each product page states the condition for that exact part number
- Every unit is bench-tested on our own test line before it ships
- The condition of each unit is stated in the quote, and a 90-day warranty applies from delivery
Compatibility and warranty
- Check the product specification for the PCIe version and form factor requirements
- Send us the server model and the part you are replacing and we will confirm the fit
- Warranty claims need the order number, a description of the fault and photos
Shipping and delivery
- Worldwide shipping from Hong Kong, China with export documents
- DHL, FedEx and UPS Express at 3 to 7 business days, air freight at 7 to 15, sea freight for bulk orders
- Orders process within 10 business days of payment confirmation, longer for bulk orders
Related reading
- Contact and quotes — the enquiry path
- Warranty and returns — the full warranty terms
- Shipping policy — the full shipping terms
- Servers and barebones — the range most enquiries concern
Frequently Asked Questions
Do you offer bulk discounts?
Yes — volume pricing is available from 10 units. Contact us for a custom quote with the part numbers, quantities and destination, and we will price it per line.
What payment methods do you accept?
Credit and debit cards including Visa, Mastercard and American Express, and bank wire transfers for large orders. For larger batch orders, ask for a wire quote on the WhatsApp business line.
What condition is the hardware in?
Each product page states the condition for that exact part number. Every unit is bench-tested on our own test line before it ships, and availability is confirmed per part number in your quote.
How do I know an adapter is compatible with my server?
Check the product specification for the PCIe version and the form factor requirements. Send us the server model and the part you are replacing and we will confirm the fit before you order.
What warranty do you provide?
A 90-day functional warranty from delivery on every unit. The warranty page sets out what is covered, what is excluded and the return process.
Where do you ship from?
From Hong Kong, China, with export documents included. Express carriers deliver in 3 to 7 business days, air freight in 7 to 15, and sea freight is available for bulk orders from 50 kg. The shipping policy page has the detail.