Warranty Policy
All products sold by Zhongxin Data come with a 90-day functional warranty from the date of delivery, unless otherwise stated on the product page.
What is Covered
- Hardware defects that prevent the product from functioning as specified
- Failures occurring under normal operating conditions
What is Not Covered
- Physical damage caused by improper installation or handling
- Damage from power surges, liquid exposure, or environmental factors
- Products that have been modified, disassembled, or repaired by unauthorized parties
- Compatibility issues with unverified server configurations
Return Process
- Contact us at faimouh@zhongxindata.hk with your order number and a description of the issue
- Our technical team will diagnose the problem and provide an RMA number if applicable
- Return the product in its original packaging with the RMA number clearly marked
- Upon receipt and verification, we will issue a replacement, repair, or refund within 14 business days
Bulk Orders
For bulk orders (10+ units), extended warranty terms are available. Please contact us for details.
What the 90-day warranty covers
- Hardware defects that prevent the product functioning as specified
- Failures occurring under normal operating conditions
- The warranty runs from the date of delivery on the specific unit that shipped
What it does not cover
- Physical damage from improper installation or handling
- Damage from power surges, liquid exposure or environmental factors
- Products modified, disassembled or repaired by another party, and compatibility issues with unverified server configurations
How to start a return
- Send us the order number and a description of the fault on the WhatsApp business line
- Include photos and any test output that shows the failure, so the case can be resolved quickly
- We respond within 24 hours on business enquiries and confirm the outcome in writing
Related reading
- 7-point verification checklist — what we test before the warranty starts
- Used enterprise IT hardware guide — the buying context for the warranty
- Contact and quotes — the claim and contact path
- Shipping policy — delivery terms that start the warranty clock
Frequently Asked Questions
What warranty comes with the hardware?
90-day functional warranty from the date of delivery, unless a product page states otherwise. It covers hardware defects that prevent the product functioning as specified, and failures under normal operating conditions. The unit is cleaned, re-flashed and bench-tested on our own test line before it ships.
What does the warranty not cover?
Physical damage from improper installation or handling, damage from power surges, liquid or environmental factors, products modified or repaired by another party, and compatibility issues arising from server configurations we have not verified. If you are unsure whether a configuration is supported, ask us before you order.
How do I claim under the warranty?
Contact us on the WhatsApp business line with your order number and a description of the fault, plus photos or test output showing the failure. We respond within 24 hours on business enquiries and confirm the outcome in writing.
Does the warranty cover the unit I actually received?
Yes — the warranty applies to the unit we ship, and the condition of each unit is stated in the quote before you order. On batches, the test notes are available on request so the documented result matches the unit you received.
Is there a warranty on bulk orders?
90-day warranty from delivery applies to every unit in a batch order, not only to single-unit purchases. Batch pricing applies to volume orders, and we can send bench-test notes with the quote.