FAQ
Ordering
Q: Do you offer bulk discounts?
A: Yes — volume pricing is available for orders of 10+ units. Contact us for a custom quote.
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, American Express) and bank wire transfers for large orders.
Products
Q: What condition is the hardware in?
A: Each product page states the condition for that exact part number. Every unit is bench-tested on our own test line before it ships, and availability is confirmed per part number in your quote.
Q: How do I know if a network adapter is compatible with my server?
A: Check the product specifications for PCIe version and form factor requirements. Contact us with your server model for compatibility verification.
Technical
Q: Do Mellanox adapters support VMware ESXi?
A: Yes — Mellanox ConnectX-4 and newer have native inbox drivers in VMware ESXi 6.7+ and vSphere 7/8.
Q: What is the difference between HDR100 and full HDR (200Gb/s)?
A: HDR100 uses a single InfiniBand lane at 100Gb/s, while full HDR uses two lanes at 200Gb/s. Most AI/ML workloads perform well on HDR100 at a lower cost point.
Q: Can I use a Mellanox InfiniBand adapter in an Ethernet network?
A: Only dual-mode (VPI) adapters support both InfiniBand and Ethernet. IB-only adapters cannot connect to Ethernet switches. Check the product specifications for details.
Shipping
Q: Do you ship to my country?
A: We ship to most countries worldwide. Shipping is available to all destinations listed at checkout.
Q: How is shipping arranged?
A: Shipping is quoted per order with the carrier and destination you specify — express courier or air freight. The confirmed routing is part of your quote.